Reference

Privacy Policy for your playojo account

Your account data, KYC checks, device signals, cookie choices and UPI, Paytm, PhonePe records are covered in this Privacy Policy before you open an account with playojo.

KYC dataCookie controlsUPI recordsAccess requests
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playojo Privacy Policy for your playojo account
CONTACT ROUTES

Three privacy contact routes

Privacy questions often need context, so we ask you to choose the route that matches your concern.

Email privacy desk Send privacy questions to [email protected] with your account email, the request type, and any…
Account Help area After you log in, use Help to raise privacy questions tied to your profile.
Payment privacy ticket For payment-related privacy checks, share the UPI reference, Paytm ID or PhonePe transaction code…
DATA PRACTICE

Six checks behind data care

We treat privacy as an account process, not a one-time page. Each request is checked against the account profile, wallet records and security signals before a change is made.

Account data

We collect details such as name, email, mobile number, location setting and login history so your account can be created, protected and recovered when you contact us.

KYC checks

Identity files are used to confirm that account records match the person requesting access or changes. We keep them separate from cookie preferences and routine support chats.

Payment records

UPI, Paytm, PhonePe and Google Pay references help us match deposits, withdrawals, refunds and disputes. We keep only the details needed for account, audit and safety checks.

Cookie choices

Cookies help remember settings, detect suspicious login attempts and measure site function. You can manage browser cookies, though some account security features may need basic cookies to work.

Retention windows

Some records are kept after closure when tax, payment, dispute or lawful duties require it. Where no such reason remains, we remove or anonymise data from active systems.

Change requests

You can ask to correct details, receive a copy, limit certain use, or close your account. We confirm identity first so changes are not made by the wrong person.

Privacy Policy questions before you join

These answers focus only on how this Privacy Policy works for your playojo account. They explain what we collect, how local payment records are handled, when data may be shared, and how you can ask for access or correction. If your question involves eligibility, access still depends on local law and is available where local law permits.

Yes. You can ask us for a copy of personal data linked to your account. We verify your identity first, then provide the data we can share under applicable law.

KYC documents help us confirm that the account belongs to you, support payment checks and reduce account misuse. These files are handled separately from cookie settings and routine browsing data.

Cookies remember settings, support login security, help pages load correctly and flag unusual account activity. You can manage cookies in your browser, but some security checks may rely on basic cookies.

We keep account and payment records for as long as needed for transactions, disputes, fraud checks, audits and lawful duties. When a record is no longer needed, we delete or anonymise it.

We share data only when needed with payment processors, verification partners, technical vendors, fraud checks, dispute handling teams or lawful requests. Each sharing step is limited to the purpose involved.

Send the corrected detail through the account Help area or privacy email. We may ask for identity proof before changing names, mobile numbers, payment references or other sensitive records.

If you close your account, you can ask for deletion. Some records may remain where payment, tax, dispute, security or lawful duties require storage for a set period.

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